Application for library fees refund

Lost and Damaged Materials FAQs

If I damaged or lost a book, can I buy a replacement copy and give it to the library rather than paying the replacement fee?

Please do not bring in a replacement copy for a book you lost. Cost is only one of several considerations for the Library in replacing lost or damaged materials; rather, our professional staff looks at collection needs in that subject area. In some cases the book is dated and can be replaced by a new edition, or the same title in a different format, or a new title by the same author that includes additional and/or more up-to-date content. It may be out-of-print. We may have received a recent donation of that title, and will use replacement funds to order another item that meets our collection needs. In addition to these considerations, librarians also look at the quality of the physical format to determine its suitability for long-term use.

Yes, you will be charged either the listed price of the item in the catalog or request through library staff to have the item assessed.

It means that an item was returned to the library damaged beyond normal, expected wear and tear. This may include tears to the cover, spills, tears, severe odor, water damage, or other injurie to the item. For kits with cords or many pieces it may also mean a cord or piece is injured beyond repair.

If you find damage in an item after you’ve taken it home, please call the library immediately so we can add a note to your account and place it on hold for repair.

If you return the item within 90 days after paying for it you can receive a refund minus a $5 processing fee.

If I lost one part of a multi part item like a DVD, Audiobook, or Kit, why am I being charged the full replacement cost?

We may not be able to replace only the lost or broken piece. Often with DVDs, Blu-Rays, and Audiobooks we are unable to buy individual discs. Additionally for kits we may not be able to buy just a single replacement piece depending on the kit. When charging for damaged items or incomplete items, the collection librarians do take this into account.

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